Shipping

In maintaining the integrity of our products, we pack all perishable products with ice packs in thermal bags and in a styrofoam cooler to ensure freshness. All Sea Moss gel orders are freshly made to order and shipped within 2-5 business days. Our shipping days are Monday-Thursdays with the exception of holidays. We do not ship to P.O. Boxes. All Sea Moss gels are organic and perishable and must stay refrigerated. Therefore, our products cannot sit in a P.O. Box and must be delivered to your home.

Returns

We want you to be 100% happy with your purchase. We offer a 14-day from purchase full refund on unopened, unused products in original packaging. Customers are responsible for shipping costs for the return of products. After we receive your unopened item, we will inspect and process your refund. If the seal is broken, a refund will not be processed.

If you have any questions, please contact us at: goldsupport@empressgoldorganics.com